Store Policies

Customer Care

At Prairie Clay Tools, customer care matters. Each product is designed, tested, and made with care in our Calgary studio, and we want you to feel confident in your purchase.

If you have questions about a product, sizing, shipping, or your order, please reach out before placing your order whenever possible. We’re always happy to help you choose the right tools for your pottery practice.

If there is an issue with your order once it arrives at your home, please contact us within 7 days of delivery and include your order number and a brief description of the concern. We’ll do our best to resolve the issue promptly and fairly.

📧 Email: prairieclaytools@gmail.com

Subject line: Customer Care
🕒 Typical response time: 2-3 business days

Privacy & Safety

Your privacy is important to us.

Prairie Clay Tools collects only the information necessary to process your order, provide customer support, and communicate about your purchase. This may include your name, email address, shipping address, and payment details.

We do not sell, rent, or share your personal information with third parties.
Payment information is processed securely through trusted third-party payment providers and is never stored on our servers.
We use industry-standard security measures to protect your data.

By using this website, you consent to our collection and use of information solely for the purpose of fulfilling your order and providing customer support.

Wholesale Inquiries

We love working with studios, schools, shops, and creative spaces.

Wholesale opportunities are available for select Prairie Clay Tools products. If you’re interested in stocking our tools or placing a bulk order, please get in touch with us and include the following details:

Business name
Location
Type of business (shop, studio, school, etc.)
Products of interest
Estimated order quantity

📧 Email: prairieclaytools@gmail.com
Subject line: Wholesale Inquiry

We look forward to collaborating with fellow makers and supporting pottery communities.

Payment Methods

Prairie Clay Tools accepts the following payment methods:

Credit & Debit Cards (Visa and Mastercard)
PayPal
Other secure payment options offered through Wix checkout (availability may vary by location)

All prices are listed in Canadian Dollars (CAD) unless otherwise noted.

Payment is required in full at the time of purchase.

Payment Methods